Policies

Cancellation & Payment Policy

I understand that life happens, and sometimes plans change. Out of respect for my time and other clients, please review the following policies before booking:

Cancellations/Rescheduling

  • Cancellations/rescheduling made more than 48 hours in advance: no charge.

  • Cancellations/rescheduling made within 48 hours of your appointment: 50% of the scheduled service will be charged.

  • Cancellations/rescheduling made within 24 hours or no-shows: full service amount will be charged.

If you are more than 15 minutes late your appointment will be cancelled and treated as a no-show.

Service Discount Policy
To honor those who serve our communities, I offer a 30% discount on in-person appointments to active duty and veteran military members, first responders, and public school teachers. Proof of status is required at the time of your appointment. Accepted forms of verification include:

  • Military ID or VA card

  • DD-214 (photo on your phone is acceptable)

  • First responder badge or department ID

  • School district teacher ID

Thank you for your service and dedication. Please note: this discount is not applied to distance offerings, group sessions or on memberships as these are already heavily discounted. Cannot be combined with any other offers.

Payment Options

  • I accept all major credit cards (a 3% fee applies), cash, and Venmo.

  • Please note: Group sessions require a 50% non refundable deposit.

All session times include the amount of time for intake questions and to disrobe(where applicable) and get on the table. Extra time is added at the end to allow time to get dressed, answer questions and discuss treatment plans. If you are late to your appointment, that time is taken off of your hands-on time.

Monthly Wellness Subscription Policy

Monthly Wellness Subscriptions include one session per billing cycle at the selected session length. Subscriptions automatically renew monthly and may be canceled at any time.

Unused sessions may roll over, with a maximum of two unused sessions banked at any time. Once two sessions are banked, additional unused sessions will expire until a banked session is redeemed.

Active subscribers may book additional sessions at their subscription rate. Additional sessions are not included in the monthly subscription fee and payment is due at the time of service.

Subscriptions must remain active and current to use the discounted subscription rate. If a subscription is canceled, any remaining banked sessions must be used within 60 days of cancellation.

All appointments are subject to Spiral Quest Healing’s standard cancellation and no-show policies. Subscription sessions have no cash value and are non-refundable.

Rate Guarantee

Subscribers who enroll on or before December 31, 2026 will keep their original subscription rate for as long as their subscription remains continuously active, even if regular service prices increase.

If a subscription is canceled for any reason, the locked-in rate is forfeited. Any future subscription will be subject to the rates available at the time of re-enrollment.

The rate guarantee applies to the monthly subscription rate only and does not guarantee pricing for other services, add-ons, or purchases.

Discounts cannot be combined.

No Refund Policy
All services, subscriptions, and add-ons are non-refundable. This ensures fairness for all clients and allows me to protect my time and energy.

Giveaway and Raffle Redemption Policy

All prizes awarded through fundraisers, social media giveaways, raffles, drawings, community events, vendor events, or other promotional activities hosted by Spiral Quest Healing must be redeemed within six (6) months of the date the winner is announced.

Winners are responsible for scheduling and redeeming their prize before the expiration date. Any prize not redeemed within six months will be considered forfeited and will have no cash value, credit value, or transfer value. Expired prizes may not be extended, exchanged, transferred to another individual, or applied toward other services, memberships, products, or promotions.

By participating in any giveaway, raffle, fundraiser, or promotional drawing, participants acknowledge and agree to these terms.