Policies

Cancellation & Payment Policy

I understand that life happens, and sometimes plans change. Out of respect for my time and other clients, please review the following policies before booking:

Cancellations/Rescheduling

  • Cancellations/rescheduling made more than 48 hours in advance: no charge.

  • Cancellations/rescheduling made within 48 hours of your appointment: 50% of the scheduled service will be charged.

  • Cancellations/rescheduling made within 24 hours or no-shows: full service amount will be charged.

If you are more than 15 minutes late your appointment will be cancelled and treated as a no-show.

Service Discount Policy
To honor those who serve our communities, I offer a 30% discount on in-person appointments to active duty and veteran military members, first responders, and teachers. Proof of status is required at the time of your appointment. Accepted forms of verification include:

  • Military ID or VA card

  • DD-214 (photo on your phone is acceptable)

  • First responder badge or department ID

  • School district teacher ID

Thank you for your service and dedication. Please note: this discount is not applied to distance offerings, group sessions or on memberships as these are already heavily discounted. Cannot be combined with any other offers.

Payment Options

  • I accept all major credit cards (a $3 processing fee applies), cash, and Venmo.

  • Please note: Group sessions require a 50% non refundable deposit.

All session times include the amount of time for intake questions and to disrobe(where applicable) and get on the table. Extra time is added at the end to allow time to get dressed, answer questions and discuss treatment plans. If you are late to your appointment, that time is taken off of your hands-on time.

Referral Discount Promotion

In order for the referral discount to be applied and gift cards to be sent the referral must have come from an existing client.The full name of the client needs to be provided at the time of the appointment.

Subscription Policy

  • Subscriptions are automatically paid each month using the card on file for the term of the subscription.

  • Sessions must be booked for the person named on the subscription. They are non-transferable. If purchasing as a gift please use the name of the person that is receiving the gift.

  • You will receive a reminder email before the subscription term expires.

  • Unused sessions may roll over month-to-month but will expire at the end of the subscription period.

  • Renewing a subscription does not reclaim previous unused credits.

Discounts cannot be combined.

VIP Loyalty Program

Participation in this punch card program is free. You must be a member of the Facebook “Spiral Quest Healing VIP Loyalty Group” to see and claim offerings. After 5 sessions have been redeemed on the loyalty card you will receive a VIP Loyalty Reward card which can be used to redeem up to three 50% off sessions posted on the Facebook group. Sessions may be posted for next day offerings. This program is used to fill empty slots in the schedule and reward those who have shown a commitment to their healing journey. 50% sessions are paid for in full at time of booking and are non-refundable. VIP cards are non-transferable. The VIP Loyalty Reward card must be presented at the time of your appointment or you will be charged the full service price.

No Refund Policy
All services, subscriptions, and add-ons are non-refundable. This ensures fairness for all clients and allows me to protect my time and energy.